mmgonzales
Denver, Colorado
Nov 29, 2012
Overall Score: 
5
5 I wanted to trade in my 2008 Highlander for a newer model. I had been to a couple of other Toyota dealers that were way too pushy and not offering a fair price for my trade in or were not giving a fair price on the newer car. When I arrived at Mountain States, I worked with Josh Schultz and he was very knowledgeable and genuinely patient. Josh answered all of my questions, he also went as far as to tutor me through all of the added technology in the newer model and showed me how it synched up with my cell phone and other devices. I was even more surprised that he continued this support after the purchase was complete. I received follow up calls from him and he has received several questions from me as well. He responds quickly and never acts as if he is bothered, he only strives to help. I truly have to say, after buying several vehicles from various dealerships, this was definitely a different experience. I didn't leave feeling exhausted as if I had just went through a battle. I think the culture at Mountain States is definitely a pleasant surprise in regards to the car buying experience. I liked the fact that Josh was courteous and went out of his way to make sure I was satisfied with everything and continues to do so. I was given an excellent price on the new car and on my trade in as well as excellent customer service. I would definitely recommend this dealership.
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