Gadi L.
Denver, Colorado
Nov 25, 2012
"Went in based on a recall to have them replace the bolts on the steering rack. I only went in as every so often the power steering would cut out, and id get a warning sign on the dash of my 2002 prius.
When I took it in, I rented a car from Hertz (they have a Hertz guy the all the time and if one needs a car its $20 a day and Hertz cars are sitting in their parking lot so its real simple and quick.) Michale Brite called me within two hours to tell me that the replacement was going to take longer than expected and that they would cover the rental of my car, great :)Unfortunately the issue with the power steering cutting out was not solved. I was really nervous, as from the little research I did online, this could be a serious one and was probably not covered in the recall.When I called Michael Brite again he asked me to bring the car in. They ran a series of tests, and told me they would need to replace the entire power steering rack. The piece was not in stock so I had to come back. A week later I dropped the car off, took a rental from Hertz, came back the next morning Michale greeted me with a smile, handed me the keys, with my new power steering rack and off I went...Michael explained to me that they replaced the rack as a courtesy to me and weren't charging me anything, not only that they paid for the rental as well :)Now if that is not called bending over backward for a client then what is.I took my car to Aspen last week and it drove like a charm.Problem Solved. Thanks to them.oh did I mention that they give a complimentary car wash every time the car is checked in?"
When I took it in, I rented a car from Hertz (they have a Hertz guy the all the time and if one needs a car its $20 a day and Hertz cars are sitting in their parking lot so its real simple and quick.) Michale Brite called me within two hours to tell me that the replacement was going to take longer than expected and that they would cover the rental of my car, great :)Unfortunately the issue with the power steering cutting out was not solved. I was really nervous, as from the little research I did online, this could be a serious one and was probably not covered in the recall.When I called Michael Brite again he asked me to bring the car in. They ran a series of tests, and told me they would need to replace the entire power steering rack. The piece was not in stock so I had to come back. A week later I dropped the car off, took a rental from Hertz, came back the next morning Michale greeted me with a smile, handed me the keys, with my new power steering rack and off I went...Michael explained to me that they replaced the rack as a courtesy to me and weren't charging me anything, not only that they paid for the rental as well :)Now if that is not called bending over backward for a client then what is.I took my car to Aspen last week and it drove like a charm.Problem Solved. Thanks to them.oh did I mention that they give a complimentary car wash every time the car is checked in?"
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